* Male, Maximum age 25 years
* Minimum Diploma Degree from Engineering (Computer Science/Information technology /Telecommunication)
* Fresh graduade are welcome
* Domiciled in Jakarta
* Having good knowledge about Internet Topology, Setting Email and IP Network
* Have good analytical ability and good communication ability
* Initiative, active, disciplined and able to work together in teams
* Ready to work in shift including holiday
Responsibilities :
* Handle all incoming customer complaints regarding Internet connection and Services.
* Analyze problem on customer's Internet connection and other services.
* Perform 1st level troubleshooting.
* Payment Confirmation for Retail Customers.
* Actively monitor customer's Internet connection status.
* Follow up and escalate any Service and Network incidents with analysis results.
* Coordinate service/network maintenance/incidents announcement to D-NET customers.
* Log all incident chronology.
* Update sms data and email list for customer notification.
Send CV, photo and expected salary to :
PT. Core Mediatech
Gedung CM Jl. Matraman I No. 9
Jakarta 13150
Email : recruitment@dnet.net.id
|Lowongan Kerja Terbaru 2011 |Lowongan Kerja di Jakarta |info kerja 2011 |Lowker |INFO Kerja |Lowongan Kerja di Bandung |
